Assessments & Feedback
Surveys

Surveys

Who can do this:Super AdminDirector

Goal: Create surveys to collect feedback from students, distribute them, and view aggregate results.

Surveys are for collecting opinions and feedback — they're not graded. Use tests for knowledge assessment and surveys for satisfaction, program feedback, or check-ins.

Survey Types

TypeBehavior
StandardManual distribution to selected audience
ExitAuto-triggers when a student completes the program
Point-in-TimeSnapshot survey for a specific date/event
Follow-UpLinked to the follow-up schedule (3/6/9/12 month)
PollLinked to a specific class session
Surveys list (light theme)

Creating a Survey

Create New Survey dialog — Name, Description, and Anonymous checkbox (light theme)
  1. Click Surveys in the sidebar under Insights
  2. Click Create Survey
  3. Enter survey details:
    • Title — e.g., "End-of-Term Feedback"
    • Description — what the survey is about (shown to students)
    • Class or Audience — who should receive it
  4. Add questions

Question Types

TypeHow It Works
Likert ScaleStudent rates on a scale (e.g., Strongly Disagree → Strongly Agree)
RatingStudent gives a numeric rating (e.g., 1-5 stars)
Multiple ChoiceStudent selects one option from a list
TextStudent types a free-form response

For each question:

  1. Select the question type
  2. Enter the question text
  3. For Likert: the standard 5-point scale is used automatically
  4. For Rating: set the min and max values
  5. For Multiple Choice: add the response options
  6. Mark the question as Required or optional

Survey Detail & Questions

After creating a survey, the detail page lets you manage questions and view configuration.

Survey detail page with question list and configuration (light theme)

Each question shows its type (Likert, Rating, Multiple Choice, or Text), whether it's required, and its position in the survey.

Survey questions editor (light theme)

Distributing a Survey

Distribution works the same way as tests:

  1. Click Distribute on the survey
  2. Select the audience
  3. Choose Email, SMS, or Manual distribution
  4. Unique token links are generated for each recipient
✅ TIP:

Keep surveys short — 5 to 10 questions maximum. Response rates drop significantly after 10 questions, especially on mobile.

Viewing Responses

  1. Open the survey from the Surveys page
  2. Click Responses to see:
    • Response rate — how many people completed the survey out of total distributed
    • Aggregate results — averages for Likert/Rating, distribution for Multiple Choice
    • Individual responses — each person's answers (if not anonymous)
    • Text responses — free-form answers listed in full

Aggregate Reports

The survey results page includes visualizations:

  • Bar charts for Likert and Rating questions (showing response distribution)
  • Pie charts for Multiple Choice questions
  • Response table for text questions

Click Export to download all responses as CSV for further analysis.

Tips & Common Mistakes

ℹ️ NOTE:

Surveys and tests use the same distribution mechanism (token links via email/SMS). The difference is that surveys are not graded and can include Likert/Rating question types.

✅ TIP:

Use Likert scales for questions where you want to track trends over time (e.g., "I feel supported in this program" — compare start of term vs. end of term).

Related Guides

Tests & GradingSkills Assessment